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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎04-06-2013
My Device: Blackberry Curve 9380
My Carrier: boh

BlackBerry Curve 9380 problems camera...?

Hi all! I recently bought a BlackBerry Curve 9380, and so far so good. Applications are fine, messages, time date etc..
The only fault I never thought he is the camera. When I open the camera window comes out as strings of various background colors, and not the image you want to take. And when I click the icon snap out this warning: "Can not take the picture."
I would not know what it depends ... Q: I tried to remove the battery and replace after a minute, let it charge all night but nothing ...


Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: BlackBerry Curve 9380 problems camera...?

Hi ManuDA,

Do you still have this issue if you try taking a picture without your media card inserted? If so, to rule out any possible software issue, please try to first back up all your data using the BlackBerry® Desktop Software and then perform a clean reload of your BlackBerry® Device Software. For further steps, please see the following KB articles.

For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the issue with the camera has been resolved before restoring any data from your backup file.


Let me know if that helps.



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