Thank you for visiting the BlackBerry Support Community Forums.
BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)
BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.
"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."
- Kevin Michaluk, Founder, CrackBerry.com
Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.
06-28-2009 09:16 PM
06-28-2009 09:23 PM
06-28-2009 09:28 PM
06-28-2009 09:34 PM
06-28-2009 10:35 PM
Have a look at these KB articles for some USB Troubleshooting steps:
06-29-2009 12:15 AM
06-29-2009 12:25 AM
Did you do a clean uninstall of the Desktop Manager? If not try these steps
Afterwards reinstall Desktop Manager 4.7 (without media manager is recommended)
See if any of this link help
06-29-2009 01:44 PM
06-29-2009 03:56 PM
Gord700 check and see if its atleast being seen in device manager (not the device manager that comes with desktop manager)
Windows device manager
right click on MY COMPUTER
click on HARDWARE tab
DEVICE MANAGER button
click on + beside Universal Serial Bus Controllers
see if you see BLACKBERRY SMARTPHONE or UNKNOWN DEVICE
if windows device manager doesnt see it, then desktop manager will never see it
06-30-2009 11:23 AM
My device manager does not recognize the BB. I'm guessing I can't force it to. Other computer recognized my wife's BB and it shows up on device manager, tried mine again, still nada. I downloaded the USB & modem driver files listed at top of downloads section of this site, didn't seem to do anything either. I'm guessing I can't update software on BB without a proper connection to computer??
Thanks for assistance.