12-23-2009 01:13 PM
i just bought my bold9000 today, however when it is tried to connect to the mac, a windows showed up "Reconnect your device and try again."
i have tried to reconnect many times and failed.
my mac OS is 10.6.2 and the device is 4.6
what should i do now?
also, i cant find the browser icon, it that normal? how could i find it out ?
12-23-2009 03:34 PM
Here are the two things I would do...navigate to user/username/library/application support and delete the blackberrydesktop folder. Empty the trash, restart the Mac, repair permissions and try again.
For the browser you need to resend the service books (how you do that depends on if you are BIS or BES)...then you can search.
01-05-2010 04:15 PM
Not sure what you mean by "repair" permissions" (newbie to Mac OS), but I dis remove the stated directory (cleared the trash and re-booted). All I gained for DM not to ask for the device password anymore ;-(
Do you thonk the DM log file help sort out the issue?
34.813 INFO DEVICES main Setting activeDevice to (null)
2010-01-04 23:18:34.815 INFO default 15341420 'RIM Desktop' channel is closing.
2010-01-04 23:18:34.846 INFO DEVCONNECT Commands Completed USB close RIM Desktop [Device name:BlackBerry Bold (20D203ED) pin:0xxx model:9000 hardwareID:0x84xxx7 apps:184.108.40.206 platformnull)]
2010-01-04 23:18:34.846 INFO BASE_COMMANDCommands ------------ Completed [Command BDConnectCommand [Device name:BlackBerry Bold (20D203ED) pin:0xxx model:9000 hardwareID:0x84xxx apps:220.127.116.11 platformnull)]] 25MB
2010-01-04 23:18:35.509 INFO default pimSync Saved UI config data model.
2010-01-04 23:18:48.656 INFO CONNECT 12B3BA0 Handle removable disk event GUID CD26xxx
2010-01-04 23:18:48.656 WARNING DEVICES 12B3BA0 Device not found with GUID: CD26xxx
2010-01-04 23:18:48.656 WARNING CONNECT 12B3BA0 Unable to process disk event, device not found! GUID CD26xxx
2010-01-04 23:18:48.979 INFO CONNECT 12B3BA0 Handle internal disk event GUID CD26xxx
2010-01-04 23:18:48.979 WARNING DEVICES 12B3BA0 Device not found with GUID: CD26xxx
2010-01-04 23:18:48.979 WARNING CONNECT 12B3BA0 Unable to process disk event, device not found! GUID CD26xxx
2010-01-04 23:14:52.364 INFO default pimSync ------------ BlackBerry¬Æ Desktop Manager Version 1.0.2 (build 8) USB: Version 1.0.3 (build 0.0.38)
2010-01-04 23:14:52.364 INFO default pimSync kern.version: Darwin Kernel Version 10.2.0: Tue Nov 3 10:37:10 PST 2009; root:xnu-1486.2.11~1/RELEASE_I386
2010-01-04 23:14:53.046 INFO default pimSync Saved UI config data model.
01-05-2010 05:02 PM - edited 01-05-2010 05:03 PM
So when you connect the device to the mac, does the SD card show up as a removable drive? What usb port are you connecting to?
Make sure you read through the posts in the third sticky above.
for repair permisions:
System Preferences>select your HD>repair permissions
01-07-2010 11:53 AM
01-07-2010 12:16 PM
So after jacking the OP's thread, perhaps you should start by telling us what mac, what mac os, what device, etc...instead of just posting the problem symptoms.
01-08-2010 07:12 AM