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New Contributor
Posts: 5
Registered: ‎07-11-2011
My Device: Torch 9800
My Carrier: Orange

BlackBerry Desktop Software 6.1.0 B34 crashes !

Hello,

Since the update of BlackBerry desktop software, when I try to start the program with or without the phone attached to the computer it crashes immediately.  I have uninstalled the software and re-downloaded it and installed it again all several times and it continues to crash as soon as I start it.

I'm running Windows 7.

Here is the text from the log file.

 

Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-07-11 18:35:26.468]
18:35:26.480|INFO |1|Rim.Desktop.Shell|1|Application Started
18:35:26.494|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe"
18:35:26.494|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.35
18:35:26.495|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none
18:35:26.495|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1]
18:35:26.495|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.5446
18:35:26.500|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.33
18:35:26.504|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.30
18:35:26.507|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.12
18:35:26.509|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.3
18:35:26.511|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.12
18:35:26.512|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16
18:35:27.010|ERROR|1|Rim.Desktop.Services.Configuration|0|Unable to get Registry entry. Path: Software\Research In Motion\DesktopAutoUpdate Key: AutoUpdateEnabled
18:35:27.022|FATAL|1|Rim.Desktop.Shell|0|Fatal Application Error
System.TypeInitializationException: Une exception a été levée par l'initialiseur de type pour 'System.Windows.Media.FontFamily'. ---> System.ArgumentOutOfRangeException: L'argument spécifié n'était pas dans les limites de la plage des valeurs valides.
   à MS.Internal.FontCache.CheckedPointer.op_Addition(CheckedPointer rhs, Int32 offset)
   à MS.Internal.FontCache.HashTable.GetElementInfo(Int32*& elementOffsetPtr, ElementHeader*& elementHeader, CheckedPointer& elementDataPtr)
   à MS.Internal.FontCache.HashTable.Lookup(IFontCacheElement e, Boolean add)
   à MS.Internal.FontCache.CacheManager.Lookup(IFontCacheElement e)
   à System.Windows.Media.FontFamily.PreCreateDefaultFamilyCollection()
   à System.Windows.Media.FontFamily..cctor()
   --- Fin de la trace de la pile d'exception interne ---
   à System.Windows.Media.Typeface..ctor(FontFamily fontFamily, FontStyle style, FontWeight weight, FontStretch stretch)
   à MS.Internal.Text.DynamicPropertyReader.GetTypeface(DependencyObject element)
   à MS.Internal.Text.TextProperties.InitCommon(DependencyObject target)
   à MS.Internal.Text.TextProperties..ctor(FrameworkElement target, Boolean isTypographyDefaultValue)
   à System.Windows.Controls.TextBlock.GetLineProperties()
   à System.Windows.Controls.TextBlock.EnsureTextBlockCache()
   à System.Windows.Controls.TextBlock.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Controls.StackPanel.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Controls.StackPanel.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à MS.Internal.Helper.MeasureElementWithSingleChild(UIElement element, Size constraint)
   à System.Windows.Controls.ContentPresenter.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Controls.Decorator.MeasureOverride(Size constraint)
   à System.Windows.Documents.AdornerDecorator.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Controls.Border.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Window.MeasureOverrideHelper(Size constraint)
   à System.Windows.Window.MeasureOverride(Size availableSize)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Interop.HwndSource.SetLayoutSize()
   à System.Windows.Interop.HwndSource.set_RootVisualInternal(Visual value)
   à System.Windows.Interop.HwndSource.set_RootVisual(Visual value)
   à System.Windows.Window.SetRootVisual()
   à System.Windows.Window.SetupInitialState(Double requestedTop, Double requestedLeft, Double requestedWidth, Double requestedHeight)
   à System.Windows.Window.CreateSourceWindowImpl()
   à System.Windows.Window.SafeCreateWindow()
   à System.Windows.Window.ShowHelper(Object booleanBox)
   à System.Windows.Window.Show()
   à System.Windows.Window.ShowDialog()
   à Rim.Desktop.Shell.Bootstrapper.ShowFirstLaunchOptionsWindow()
   à Rim.Desktop.Shell.Bootstrapper.CreateShell()
   à Microsoft.Practices.Composite.UnityExtensions.UnityBootstrapper.Run(Boolean runWithDefaultConfiguration)
   à Microsoft.Practices.Composite.UnityExtensions.UnityBootstrapper.Run()
   à Rim.Desktop.Shell.App.OnStartup(StartupEventArgs e)
   à System.Windows.Application.<.ctor>b__0(Object unused)
   à System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
   à System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   à System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   à System.Windows.Threading.DispatcherOperation.InvokeImpl()
   à System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)
   à System.Threading.ExecutionContext.runTryCode(Object userData)
   à System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
   à System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
   à System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   à System.Windows.Threading.DispatcherOperation.Invoke()
   à System.Windows.Threading.Dispatcher.ProcessQueue()
   à System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   à MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   à MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   à System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
   à System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   à System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   à System.Windows.Threading.Dispatcher.InvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Boolean isSingleParameter)
   à System.Windows.Threading.Dispatcher.Invoke(DispatcherPriority priority, Delegate method, Object arg)
   à MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   à MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
   à System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
   à System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
   à System.Windows.Threading.Dispatcher.Run()
   à System.Windows.Application.RunDispatcher(Object ignore)
   à System.Windows.Application.RunInternal(Window window)
   à System.Windows.Application.Run(Window window)
   à System.Windows.Application.Run()
   à Rim.Desktop.Shell.App.Main()
18:35:27.033|FATAL|1|Exception|0|Fatal Error
System.TypeInitializationException: Une exception a été levée par l'initialiseur de type pour 'System.Windows.Media.FontFamily'. ---> System.ArgumentOutOfRangeException: L'argument spécifié n'était pas dans les limites de la plage des valeurs valides.
   à MS.Internal.FontCache.CheckedPointer.op_Addition(CheckedPointer rhs, Int32 offset)
   à MS.Internal.FontCache.HashTable.GetElementInfo(Int32*& elementOffsetPtr, ElementHeader*& elementHeader, CheckedPointer& elementDataPtr)
   à MS.Internal.FontCache.HashTable.Lookup(IFontCacheElement e, Boolean add)
   à MS.Internal.FontCache.CacheManager.Lookup(IFontCacheElement e)
   à System.Windows.Media.FontFamily.PreCreateDefaultFamilyCollection()
   à System.Windows.Media.FontFamily..cctor()
   --- Fin de la trace de la pile d'exception interne ---
   à System.Windows.Media.Typeface..ctor(FontFamily fontFamily, FontStyle style, FontWeight weight, FontStretch stretch)
   à MS.Internal.Text.DynamicPropertyReader.GetTypeface(DependencyObject element)
   à MS.Internal.Text.TextProperties.InitCommon(DependencyObject target)
   à MS.Internal.Text.TextProperties..ctor(FrameworkElement target, Boolean isTypographyDefaultValue)
   à System.Windows.Controls.TextBlock.GetLineProperties()
   à System.Windows.Controls.TextBlock.EnsureTextBlockCache()
   à System.Windows.Controls.TextBlock.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Controls.StackPanel.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Controls.StackPanel.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à MS.Internal.Helper.MeasureElementWithSingleChild(UIElement element, Size constraint)
   à System.Windows.Controls.ContentPresenter.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Controls.Decorator.MeasureOverride(Size constraint)
   à System.Windows.Documents.AdornerDecorator.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Controls.Border.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Window.MeasureOverrideHelper(Size constraint)
   à System.Windows.Window.MeasureOverride(Size availableSize)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Interop.HwndSource.SetLayoutSize()
   à System.Windows.Interop.HwndSource.set_RootVisualInternal(Visual value)
   à System.Windows.Interop.HwndSource.set_RootVisual(Visual value)
   à System.Windows.Window.SetRootVisual()
   à System.Windows.Window.SetupInitialState(Double requestedTop, Double requestedLeft, Double requestedWidth, Double requestedHeight)
   à System.Windows.Window.CreateSourceWindowImpl()
   à System.Windows.Window.SafeCreateWindow()
   à System.Windows.Window.ShowHelper(Object booleanBox)
   à System.Windows.Window.Show()
   à System.Windows.Window.ShowDialog()
   à Rim.Desktop.Shell.Bootstrapper.ShowFirstLaunchOptionsWindow()
   à Rim.Desktop.Shell.Bootstrapper.CreateShell()
   à Microsoft.Practices.Composite.UnityExtensions.UnityBootstrapper.Run(Boolean runWithDefaultConfiguration)
   à Microsoft.Practices.Composite.UnityExtensions.UnityBootstrapper.Run()
   à Rim.Desktop.Shell.App.OnStartup(StartupEventArgs e)
   à System.Windows.Application.<.ctor>b__0(Object unused)
   à System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
   à System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   à System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   à System.Windows.Threading.DispatcherOperation.InvokeImpl()
   à System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)
   à System.Threading.ExecutionContext.runTryCode(Object userData)
   à System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
   à System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
   à System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   à System.Windows.Threading.DispatcherOperation.Invoke()
   à System.Windows.Threading.Dispatcher.ProcessQueue()
   à System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   à MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   à MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   à System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
   à System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   à System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   à System.Windows.Threading.Dispatcher.InvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Boolean isSingleParameter)
   à System.Windows.Threading.Dispatcher.Invoke(DispatcherPriority priority, Delegate method, Object arg)
   à MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   à MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
   à System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
   à System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
   à System.Windows.Threading.Dispatcher.Run()
   à System.Windows.Application.RunDispatcher(Object ignore)
   à System.Windows.Application.RunInternal(Window window)
   à System.Windows.Application.Run(Window window)
   à System.Windows.Application.Run()
   à Rim.Desktop.Shell.App.Main()
18:35:27.034|FATAL|1|Rim.Desktop.Shell|0|Fatal Application Error - Inner Exception
System.ArgumentOutOfRangeException: L'argument spécifié n'était pas dans les limites de la plage des valeurs valides.
   à MS.Internal.FontCache.CheckedPointer.op_Addition(CheckedPointer rhs, Int32 offset)
   à MS.Internal.FontCache.HashTable.GetElementInfo(Int32*& elementOffsetPtr, ElementHeader*& elementHeader, CheckedPointer& elementDataPtr)
   à MS.Internal.FontCache.HashTable.Lookup(IFontCacheElement e, Boolean add)
   à MS.Internal.FontCache.CacheManager.Lookup(IFontCacheElement e)
   à System.Windows.Media.FontFamily.PreCreateDefaultFamilyCollection()
   à System.Windows.Media.FontFamily..cctor()
18:35:27.035|FATAL|1|Exception|0|Fatal Error - Inner Exception
System.ArgumentOutOfRangeException: L'argument spécifié n'était pas dans les limites de la plage des valeurs valides.
   à MS.Internal.FontCache.CheckedPointer.op_Addition(CheckedPointer rhs, Int32 offset)
   à MS.Internal.FontCache.HashTable.GetElementInfo(Int32*& elementOffsetPtr, ElementHeader*& elementHeader, CheckedPointer& elementDataPtr)
   à MS.Internal.FontCache.HashTable.Lookup(IFontCacheElement e, Boolean add)
   à MS.Internal.FontCache.CacheManager.Lookup(IFontCacheElement e)
   à System.Windows.Media.FontFamily.PreCreateDefaultFamilyCollection()
   à System.Windows.Media.FontFamily..cctor()

Thank you for your help.

Trusted Contributor
Posts: 162
Registered: ‎04-01-2009
My Device: Not Specified

Re: BlackBerry Desktop Software 6.1.0 B34 crashes !

Looks a lot like this:

 

http://support.doubletwist.com/doubletwist/topics/unable_to_launch_on_vista_solved_fontfamily_except...

 

Did you install any new fonts lately?  Seems like WPF applications get crashey when invalid characters end up in font names ... can try that link to fix it.

New Contributor
Posts: 5
Registered: ‎07-11-2011
My Device: Torch 9800
My Carrier: Orange

Re: BlackBerry Desktop Software 6.1.0 B34 crashes !

Hello,

Thanks for your reply!

It seems to be the same problem, but i think it's not...

because, in your example, it says: "System.UriFormatException: Invalid URI: The URI scheme is not valid." and in mine it is: "System.ArgumentOutOfRangeException: Specified argument was out of the range of valid values." (in french: "L'argument spécifié n'était pas dans les limites de la plage des valeurs valides.").

I looked at the fonts registry and i didn't find anything special...

Have you got any other idea?

 

New Contributor
Posts: 5
Registered: ‎07-11-2011
My Device: Torch 9800
My Carrier: Orange

Re: BlackBerry Desktop Software 6.1.0 B34 crashes !

Hello,

Am I the only one to face this problem?

Has anyone any idea to solve my problem?

I'd like to use my blackberry torch again !! I'm using it for work and I can't synchronize it...

Thanks for your help!

New Contributor
Posts: 2
Registered: ‎07-19-2011
My Device: Torch
My Carrier: AT&T

Re: BlackBerry Desktop Software 6.1.0 B34 crashes !

I am having the same issue (I think -- I can't interpret the long list of stuff you posted).  Desktop software worked fine before on my xp machine.  Tried on my windows 7 machine to go back to working with older version of desktop software to no avail, so I think it's a windows 7 issue.  I have found a wide variety of posts reporting problems with windows 7 and the desktop software, but after spending HOURS trying various proposed fixes (and disabling antivirus/firewall), I have gotten no where.  I noticed BB wants you to work it out through the mobile carrier, but I get nowhere with AT&T -- they direct you to the same worthless online resources.

 

I am exasperated.  Everytime I try to run the software, I get an outline of the frame for whatever desktop software is trying to do, but an empty window.

 

I have been unable to synch my Torch with my PC for months now and it is causing me serious problems.  It is to the point where I can't wait for my contract to run out so I can switch to an iphone or android.

 

WHY DOESN"T BLACKBERRY CARE ABOUT MAKING THEIR PHONES FUNCTIONAL??!!

Visitor
Posts: 1
Registered: ‎02-01-2011
My Device: 9650
My Carrier: Verizon

Re: BlackBerry Desktop Software 6.1.0 B34 crashes !

I am having the same problem - I removed the old Desktop software, reinstalled it - and it crashes - all the time.  How frustrating.  What's wrong?

New Member
Posts: 1
Registered: ‎07-27-2011
My Device: blackberry bold 9700
My Carrier: Airtel

Re: BlackBerry Desktop Software 6.1.0 B34 crashes !

hi,

am having similar problem like you guys...i updated my blackberry desktop software to the latest version on my WINDOW XP pc and it crashed before launch....

Can anyone please bail me out....??

Thanks!

New Contributor
Posts: 5
Registered: ‎07-11-2011
My Device: Torch 9800
My Carrier: Orange

Re: BlackBerry Desktop Software 6.1.0 B34 crashes !

When i posted my first message, i was hoping someone (from the RIM technical support for example) would answer my problem...

Three weeks later, I wonder if RIM technicians do read the messages in this forum...

I just ask to be treated as a loyal customerI only wish that the product I purchased works. So, I repeat my problem:

 

Since the update of BlackBerry desktop software, when I try to start the program with or without the phone attached to the computer it crashes immediately.  I have uninstalled the software and re-downloaded it and installed it again all several times and it continues to crash as soon as I start it.

I'm running Windows 7.

Here is the text from the log file.

 

Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-07-11 18:35:26.468]
18:35:26.480|INFO |1|Rim.Desktop.Shell|1|Application Started
18:35:26.494|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe"
18:35:26.494|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.35
18:35:26.495|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none
18:35:26.495|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1]
18:35:26.495|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.5446
18:35:26.500|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.33
18:35:26.504|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.30
18:35:26.507|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.12
18:35:26.509|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.3
18:35:26.511|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.12
18:35:26.512|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16
18:35:27.010|ERROR|1|Rim.Desktop.Services.Configuration|0|Unable to get Registry entry. Path: Software\Research In Motion\DesktopAutoUpdate Key: AutoUpdateEnabled
18:35:27.022|FATAL|1|Rim.Desktop.Shell|0|Fatal Application Error
System.TypeInitializationException: Une exception a été levée par l'initialiseur de type pour 'System.Windows.Media.FontFamily'. ---> System.ArgumentOutOfRangeException: L'argument spécifié n'était pas dans les limites de la plage des valeurs valides.
   à MS.Internal.FontCache.CheckedPointer.op_Addition(CheckedPointer rhs, Int32 offset)
   à MS.Internal.FontCache.HashTable.GetElementInfo(Int32*& elementOffsetPtr, ElementHeader*& elementHeader, CheckedPointer& elementDataPtr)
   à MS.Internal.FontCache.HashTable.Lookup(IFontCacheElement e, Boolean add)
   à MS.Internal.FontCache.CacheManager.Lookup(IFontCacheElement e)
   à System.Windows.Media.FontFamily.PreCreateDefaultFamilyCollection()
   à System.Windows.Media.FontFamily..cctor()
   --- Fin de la trace de la pile d'exception interne ---
   à System.Windows.Media.Typeface..ctor(FontFamily fontFamily, FontStyle style, FontWeight weight, FontStretch stretch)
   à MS.Internal.Text.DynamicPropertyReader.GetTypeface(DependencyObject element)
   à MS.Internal.Text.TextProperties.InitCommon(DependencyObject target)
   à MS.Internal.Text.TextProperties..ctor(FrameworkElement target, Boolean isTypographyDefaultValue)
   à System.Windows.Controls.TextBlock.GetLineProperties()
   à System.Windows.Controls.TextBlock.EnsureTextBlockCache()
   à System.Windows.Controls.TextBlock.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Controls.StackPanel.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Controls.StackPanel.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à MS.Internal.Helper.MeasureElementWithSingleChild(UIElement element, Size constraint)
   à System.Windows.Controls.ContentPresenter.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Controls.Decorator.MeasureOverride(Size constraint)
   à System.Windows.Documents.AdornerDecorator.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Controls.Border.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Window.MeasureOverrideHelper(Size constraint)
   à System.Windows.Window.MeasureOverride(Size availableSize)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Interop.HwndSource.SetLayoutSize()
   à System.Windows.Interop.HwndSource.set_RootVisualInternal(Visual value)
   à System.Windows.Interop.HwndSource.set_RootVisual(Visual value)
   à System.Windows.Window.SetRootVisual()
   à System.Windows.Window.SetupInitialState(Double requestedTop, Double requestedLeft, Double requestedWidth, Double requestedHeight)
   à System.Windows.Window.CreateSourceWindowImpl()
   à System.Windows.Window.SafeCreateWindow()
   à System.Windows.Window.ShowHelper(Object booleanBox)
   à System.Windows.Window.Show()
   à System.Windows.Window.ShowDialog()
   à Rim.Desktop.Shell.Bootstrapper.ShowFirstLaunchOptionsWindow()
   à Rim.Desktop.Shell.Bootstrapper.CreateShell()
   à Microsoft.Practices.Composite.UnityExtensions.UnityBootstrapper.Run(Boolean runWithDefaultConfiguration)
   à Microsoft.Practices.Composite.UnityExtensions.UnityBootstrapper.Run()
   à Rim.Desktop.Shell.App.OnStartup(StartupEventArgs e)
   à System.Windows.Application.<.ctor>b__0(Object unused)
   à System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
   à System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   à System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   à System.Windows.Threading.DispatcherOperation.InvokeImpl()
   à System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)
   à System.Threading.ExecutionContext.runTryCode(Object userData)
   à System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
   à System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
   à System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   à System.Windows.Threading.DispatcherOperation.Invoke()
   à System.Windows.Threading.Dispatcher.ProcessQueue()
   à System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   à MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   à MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   à System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
   à System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   à System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   à System.Windows.Threading.Dispatcher.InvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Boolean isSingleParameter)
   à System.Windows.Threading.Dispatcher.Invoke(DispatcherPriority priority, Delegate method, Object arg)
   à MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   à MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
   à System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
   à System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
   à System.Windows.Threading.Dispatcher.Run()
   à System.Windows.Application.RunDispatcher(Object ignore)
   à System.Windows.Application.RunInternal(Window window)
   à System.Windows.Application.Run(Window window)
   à System.Windows.Application.Run()
   à Rim.Desktop.Shell.App.Main()
18:35:27.033|FATAL|1|Exception|0|Fatal Error
System.TypeInitializationException: Une exception a été levée par l'initialiseur de type pour 'System.Windows.Media.FontFamily'. ---> System.ArgumentOutOfRangeException: L'argument spécifié n'était pas dans les limites de la plage des valeurs valides.
   à MS.Internal.FontCache.CheckedPointer.op_Addition(CheckedPointer rhs, Int32 offset)
   à MS.Internal.FontCache.HashTable.GetElementInfo(Int32*& elementOffsetPtr, ElementHeader*& elementHeader, CheckedPointer& elementDataPtr)
   à MS.Internal.FontCache.HashTable.Lookup(IFontCacheElement e, Boolean add)
   à MS.Internal.FontCache.CacheManager.Lookup(IFontCacheElement e)
   à System.Windows.Media.FontFamily.PreCreateDefaultFamilyCollection()
   à System.Windows.Media.FontFamily..cctor()
   --- Fin de la trace de la pile d'exception interne ---
   à System.Windows.Media.Typeface..ctor(FontFamily fontFamily, FontStyle style, FontWeight weight, FontStretch stretch)
   à MS.Internal.Text.DynamicPropertyReader.GetTypeface(DependencyObject element)
   à MS.Internal.Text.TextProperties.InitCommon(DependencyObject target)
   à MS.Internal.Text.TextProperties..ctor(FrameworkElement target, Boolean isTypographyDefaultValue)
   à System.Windows.Controls.TextBlock.GetLineProperties()
   à System.Windows.Controls.TextBlock.EnsureTextBlockCache()
   à System.Windows.Controls.TextBlock.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Controls.StackPanel.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Controls.StackPanel.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à MS.Internal.Helper.MeasureElementWithSingleChild(UIElement element, Size constraint)
   à System.Windows.Controls.ContentPresenter.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Controls.Decorator.MeasureOverride(Size constraint)
   à System.Windows.Documents.AdornerDecorator.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Controls.Border.MeasureOverride(Size constraint)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Window.MeasureOverrideHelper(Size constraint)
   à System.Windows.Window.MeasureOverride(Size availableSize)
   à System.Windows.FrameworkElement.MeasureCore(Size availableSize)
   à System.Windows.UIElement.Measure(Size availableSize)
   à System.Windows.Interop.HwndSource.SetLayoutSize()
   à System.Windows.Interop.HwndSource.set_RootVisualInternal(Visual value)
   à System.Windows.Interop.HwndSource.set_RootVisual(Visual value)
   à System.Windows.Window.SetRootVisual()
   à System.Windows.Window.SetupInitialState(Double requestedTop, Double requestedLeft, Double requestedWidth, Double requestedHeight)
   à System.Windows.Window.CreateSourceWindowImpl()
   à System.Windows.Window.SafeCreateWindow()
   à System.Windows.Window.ShowHelper(Object booleanBox)
   à System.Windows.Window.Show()
   à System.Windows.Window.ShowDialog()
   à Rim.Desktop.Shell.Bootstrapper.ShowFirstLaunchOptionsWindow()
   à Rim.Desktop.Shell.Bootstrapper.CreateShell()
   à Microsoft.Practices.Composite.UnityExtensions.UnityBootstrapper.Run(Boolean runWithDefaultConfiguration)
   à Microsoft.Practices.Composite.UnityExtensions.UnityBootstrapper.Run()
   à Rim.Desktop.Shell.App.OnStartup(StartupEventArgs e)
   à System.Windows.Application.<.ctor>b__0(Object unused)
   à System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
   à System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   à System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   à System.Windows.Threading.DispatcherOperation.InvokeImpl()
   à System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)
   à System.Threading.ExecutionContext.runTryCode(Object userData)
   à System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
   à System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
   à System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   à System.Windows.Threading.DispatcherOperation.Invoke()
   à System.Windows.Threading.Dispatcher.ProcessQueue()
   à System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   à MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   à MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   à System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
   à System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   à System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
   à System.Windows.Threading.Dispatcher.InvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Boolean isSingleParameter)
   à System.Windows.Threading.Dispatcher.Invoke(DispatcherPriority priority, Delegate method, Object arg)
   à MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   à MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
   à System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
   à System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
   à System.Windows.Threading.Dispatcher.Run()
   à System.Windows.Application.RunDispatcher(Object ignore)
   à System.Windows.Application.RunInternal(Window window)
   à System.Windows.Application.Run(Window window)
   à System.Windows.Application.Run()
   à Rim.Desktop.Shell.App.Main()
18:35:27.034|FATAL|1|Rim.Desktop.Shell|0|Fatal Application Error - Inner Exception
System.ArgumentOutOfRangeException: L'argument spécifié n'était pas dans les limites de la plage des valeurs valides.
   à MS.Internal.FontCache.CheckedPointer.op_Addition(CheckedPointer rhs, Int32 offset)
   à MS.Internal.FontCache.HashTable.GetElementInfo(Int32*& elementOffsetPtr, ElementHeader*& elementHeader, CheckedPointer& elementDataPtr)
   à MS.Internal.FontCache.HashTable.Lookup(IFontCacheElement e, Boolean add)
   à MS.Internal.FontCache.CacheManager.Lookup(IFontCacheElement e)
   à System.Windows.Media.FontFamily.PreCreateDefaultFamilyCollection()
   à System.Windows.Media.FontFamily..cctor()
18:35:27.035|FATAL|1|Exception|0|Fatal Error - Inner Exception
System.ArgumentOutOfRangeException: L'argument spécifié n'était pas dans les limites de la plage des valeurs valides.
   à MS.Internal.FontCache.CheckedPointer.op_Addition(CheckedPointer rhs, Int32 offset)
   à MS.Internal.FontCache.HashTable.GetElementInfo(Int32*& elementOffsetPtr, ElementHeader*& elementHeader, CheckedPointer& elementDataPtr)
   à MS.Internal.FontCache.HashTable.Lookup(IFontCacheElement e, Boolean add)
   à MS.Internal.FontCache.CacheManager.Lookup(IFontCacheElement e)
   à System.Windows.Media.FontFamily.PreCreateDefaultFamilyCollection()
   à System.Windows.Media.FontFamily..cctor()

Thank you for your help.

New Member
Posts: 1
Registered: ‎07-15-2011
My Device: 9300
My Carrier: Vodafone

Re: BlackBerry Desktop Software 6.1.0 B34 crashes !

Me too - as soon as I click on an action my PC goes straight to black screen. I'm running XP

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: BlackBerry Desktop Software 6.1.0 B34 crashes !

Hey jayjay_40,

So sorry for the delay in replying.

 

Are you running Windows 7 64-bit version?

 

If so, can you contact your carrier and be asked to be transferred to Research In Motion since we will need to gather different logs and to further investigate this issue. 

 


-ViciousFerret


 


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