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Contributor
Posts: 19
Registered: ‎03-17-2011
My Device: Bold 9700
My Carrier: Vodacom SA

BlackBerry Desktop Software (Update)

I have been battling for weeks to update my current version (Software Version: 60 Bundle 2475) of BlackBerry Desktop Software to the updated version (Updated Version: 6.0 Bundle 2949) which is available as indicated by the red asterisk next to Updated Version on the home screen of BlackBerry Desktop Software.

 

Update Available

 

I am constantly getting the same error message: "An error has occurred while downloading software for your device.  Please verify your Internet connection or try again later, if the problem persists."  

 

Error 1

 

 

 

 

 

 

 

 

 

 

 

 

Error 2

 

I have absolutely no issue with my internet connection and I am constantly "try(ing) again later".

 

Please assist.

Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: BlackBerry Desktop Software (Update)

Get the OS downloaded and installed in your PC/laptop from this link http://us.blackberry.com/support/downloads/download_sites.jsp

 

tanzim                                                                                  
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Contributor
Posts: 19
Registered: ‎03-17-2011
My Device: Bold 9700
My Carrier: Vodacom SA

Re: BlackBerry Desktop Software (Update)

Hello Tanzim,

 

Thanks for the advise however that too is not working.  I downloaded the 155MB BlackBerry Handheld Software v6.0.0.2949 file however I get the below error message once I run the program.

 

Untitled2.png

 

Is there anything else I can try?

Contributor
Posts: 19
Registered: ‎03-17-2011
My Device: Bold 9700
My Carrier: Vodacom SA

Re: BlackBerry Desktop Software (Update)

I am still not winning.  I am continually getting the same error message regardless of how many times I download the software.  I too have attempted to search for updates on my phone and on the internet via my BlackBerry Bold 9700 however my phone says it is up to date however I know there is a later version (v6.0.0.2949).

 

As previously mentioned I am currently running Version 6.0 Bundle 2475 as I am unable to upgrade.

 

Is there something else I can try?