Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Member
Posts: 1
Registered: ‎03-03-2012
My Device: Bold 9000
My Carrier: Rogers Wireless

BlackBerry® Desktop Software failed to connect to your BlackBerry® device. Blackberry Bold 9000 on Macbook Pro with OS Lion

Recently my Blackberry Bold 9000 has been shutting off randomly and rebooting. I haven't updated the software before so I wanted to try and see if this would help the problem. I'm on Rogers Wireless. I downloaded the Blackberry Desktop Software on my Macbook Pro with OS Lion. I plugged my phone into my laptop and it started to back up and update my phone. It backed up my files and then started to load the new operating system. After about getting 75% into the download of the OS a box popped up and said BlackBerry® Desktop Software failed to connect to your BlackBerry® device. Please reconnect your device and try again. However I didn't unplug my device. Thanks for the help!

New Contributor
Posts: 4
Registered: ‎02-28-2012
My Device: Bold 9900

Re: BlackBerry® Desktop Software failed to connect to your BlackBerry® device. Blackberry Bold 9000 on Macbook Pro with OS Lion

Same for me, I started a threadearlier this week, but no answer...