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New Contributor
Posts: 2
Registered: ‎05-02-2012
My Device: Torch 9800
My Carrier: Vodacom SA

BlackBerry Desktop Software prompts that an Internet connection is required to configure synchronization

I have setup the desktop software and am trying to sync my Outlook calendar for the first time. Above message appears although I have an internet connection. Assume it has to do with firewall settings, but do not know what to do?

Retired
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: BlackBerry Desktop Software prompts that an Internet connection is required to configure synchronization

Hello slabs,

 

The following article should help you regarding "internet connection is required" prompt your are receiving in the BlackBerry® Desktop Software:

 

BlackBerry Desktop Software prompts that an Internet connection is required to configure synchronizationhttp://www.blackberry.com/btsc/KB16471

 

We hope this helps.

 

Thank you.


-FB


 


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New Contributor
Posts: 2
Registered: ‎05-02-2012
My Device: Torch 9800
My Carrier: Vodacom SA

Re: BlackBerry Desktop Software prompts that an Internet connection is required to configure synchronization

Thanks- have disabled both the Firewall and the Anti-Virus, but it still gives the same problem. Could there be another solution?