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BlackBerry® OS Smartphones

New Contributor
Posts: 3
Registered: ‎09-11-2011
My Device: Bold 8780
My Carrier: Cellcom

BlackBerry Desktop Software shuts down when connecting secondary device



I have a main and a secondary phone (used for local SIM when traveling abroad)


After I backup my main device I connect my secondary device to be able to "Restore" and have all my contacts sync on both, but alas, once the secondary device is trying to connect the Desktop Software just shuts down without giving any error


The Backup process itself works great


I use the same cable, same USB Port, both devices have a charged battery and work great on a day to day basis


Main Device: BlackBerry 9900

Secondary Device: BlackBerry 9870

Desktop Software Version: (May 16, 2012 Bundle 60)

Laptop OS: Windows XP Professional SP3