Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Posts: 1
Registered: ‎05-21-2012
My Device: bold 9900
My Carrier: Etisalat

BlackBerry Desktop v6.1.0 B38 Won't install and hangs on Windows 7 64 bit

Hey I have a problem every time I try to install the bb desktop manager it tells me it requires Microsoft visual C++ 2008 and it has the button install in the box that mentioned that. When I press install it shows that its installing the C++ 2008 which I already have in my PC then it stops and tells me that C++ 2008 is required to complete the instillation and then I press OK and everything shuts down then shows me the bb installer with the button finish. 


I have an acre laptop Aspire 5940G with operating system windows 7 ultimate 64 bit.


Pleas replay ASAP  

Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: BlackBerry Desktop v6.1.0 B38 Won't install and hangs on Windows 7 64 bit

Hey Ahmedeldegwy,

Welcome to the BlackBerry® Support Community Forums.


Before running the BlackBerry® Desktop Software installer try installing Microsoft® Visual C++® 2008 SP1 first and then try doing the install.

The following article had a direct link to install Microsoft® Visual C++® 2008 SP1:

Wizard was interrupted before software could be completely installed


I hope this helps.




Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!