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Posts: 2
Registered: ‎08-20-2010
My Device: BlackBerry Storm 9530
My Carrier: Verizon

BlackBerry Device Software message "There is no BlackBerry Device Software installed on this computer"

BlackBerry Device Software message "There is no BlackBerry Device Software installed on this computer"

What does this mean and if I need the software how do I do it?  Thanks

Posts: 94,670
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BlackBerry Device Software message "There is no BlackBerry Device Software installed on this computer"

It means specifically that you have not downloaded and installed to your PC any device operating software.

 

Device operating system releases are "released" by specific carriers once they have certified and trained their support techs, but still, you are able to load to any carrier's same model by following the instructions below.

See the link below, for the download and simple installation instructions.

First locate your carrier and the OS file you wish to use.
http://na.blackberry.com/eng/support/downloads/download_sites.jsp

Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.

1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.

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New Member
Posts: 1
Registered: ‎07-14-2012
My Device: curve 9360
My Carrier: 60133563536

Re: BlackBerry Device Software message "There is no BlackBerry Device Software installed on this computer"

really work.. thanks a lot ^_^
Posts: 94,670
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BlackBerry Device Software message "There is no BlackBerry Device Software installed on this computer"

You're very welcome. Good luck.
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1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Visitor
Posts: 1
Registered: ‎04-05-2013
My Device: 9300 3g
My Carrier: Vodacom SA

Re: BlackBerry Device Software message "There is no BlackBerry Device Software installed on this computer"

I tried the steps mentioned here, but my OS does not get updated, how can I update it?
Posts: 94,670
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BlackBerry Device Software message "There is no BlackBerry Device Software installed on this computer"


MaxMotjope wrote:
I tried the steps mentioned here, but my OS does not get updated, how can I update it?

You must have missed a step. i don't know which.

 

did you installed the software to the PC?

what is the name of the file you installed?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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New Member
Posts: 1
Registered: ‎10-17-2013
My Device: blackberry curve 3G 9300
My Carrier: vodafone

Re: BlackBerry Device Software message "There is no BlackBerry Device Software installed on this computer"

I tried all this on my Blackberry Curve 3G 9300 but its jus removing apps and nothing else. I'm using blackberry desktop software 7.1 and I removed the vendor but the device hasn't been updated. I've installed the latest firmware to my pc ... Am I leaving out something ??? Smiley Sad
Posts: 94,670
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BlackBerry Device Software message "There is no BlackBerry Device Software installed on this computer"

You are likely missing another copy of the vendor.xml file which is not being deleted.

Search your entire PC and for hidden files.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code