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New Member
Posts: 1
Registered: ‎09-03-2013
My Device: BlackBerry 9819
My Carrier: AT&T

BlackBerry ID Username and Password

When I inittially purchased my phone, I created a BlackBerry ID Username with my college email address. However, I accidently left out two letters on the email (unknowingly). After a few weeks, I went to download an app, but I forgot my password.


When I went to log on, I noticed the log-on email address that was associated with the ID was missing two letters. I went ahead and selected "forgot password", I answered the security question. I notified me that an email has been sent to the email address. BUT THAT EMAIL ADDRESS DOESN'T EXIST!


I went to BlackBerry.com to figure out how to change the email address so that I can receive the "Change Password" email. Well, the only way to change the email address is to Log On and then manually change it.


As you can see my delima, I cannot Log On because I forgot my password, and I cannot change my password because the email address associated with the ID doesn't exist.


I cannot contact BlackBerry either because I cannot find a number or email associated with this issue.


Please Help!

Hall of Famer III
Posts: 58,376
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI459), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: BlackBerry ID Username and Password

Hi and Welcome to the Community!


You indeed are in a difficult situation...if you had not initiated that password reset, then you could actually have changed the email address associated to your BBID. But, now that you have reset the password, you are indeed stuck, and I fear that none of the automated methods can work in your situation.


Nevertheless, please see this "sticky" post for helpful information concerning your BBID situation, as it includes the method for you to seek formal in-person support to try and fix this issue (if such is even possible):

Hopefully, this information will be of use to you.

Cheers, and Good Luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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