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Visitor
Posts: 1
Registered: ‎05-14-2013
My Device: BlackBerry Curve 9300
My Carrier: Vodafone

BlackBerry ID connection problems

My Curve 9300 is unable to connect to Blackberry ID. When I sign in I get the error "Unable to connect with BlackBerry ID", and I am unable to download any apps.

 

dat is working, as I am able to received enterprise email, browse the internet etc,

Hall of Famer III
Posts: 57,613
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BlackBerry ID connection problems

Hi and Welcome to the Community!

 

With those error message words, I find no exact matches...are you sure that is the exact and complete error message? In any event, your searching of the public KBs may be more fruitful than mine:

Also, since you say you are on BES, you should check with your BES admins to ensure that they are not restricting this function.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

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Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: BlackBerry ID connection problems

Hey Frangouli,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Follow the steps in this KB article to resolve the issue: www.blackberry.com/btsc/KB28212

 

Let me know if you have any more questions.

 

Cheers.


-ViciousFerret


 


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