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New Contributor
Posts: 2
Registered: ‎08-23-2013
My Device: BlackBerry Storm 9500
My Carrier: Vodafone NZ

BlackBerry ID installation failed. Please try again later (80002)

After having downloaded BlackBerry App World from www.blackberryappworld.com with my phone browser, whenever I try to open App World I am presented with a loading screen for about 2 secconds then once it has finished loading I am told App World requires the latest version of BlackBerry ID and I have two options Close or Update. If I click on Update I get the message Sorry, the software update server is unavailable. Please try again, and the option to retry. If I select Close I get BlackBerry ID installation failed. Please try again later (80002) and I have to select OK after which the app closes.

 

After some reasearch I have found that many people have solved this using a WiFi connection but due to having a first generation Storm I am unable to do this. Configuring APN settings does not work either. I am unable to find Permit Insecure Renegotitation in the TLS menu.

 

I am running BB OS 5.0.0.841 (Platform 4.2.0.380)

 

I do not have Blackberry Internet Service.

 

Thank You in advance

Trusted Contributor
Posts: 137
Registered: ‎07-25-2011
My Device: Z30, Torch 9800, Playbook
My Carrier: Telus

Re: BlackBerry ID installation failed. Please try again later (80002)

I am unfamiliar with your problem but if you can send and receive emails then it should work.

 

If you type on top of this forum page into the 'search' field 80002 and then click the search button to the right this will give you a list of many 80002 issues discussed on this forum and maybe on thread deals with your issue. Please, check it out.

 

The first storms had no Wi-Fi options? Really? I was able to set up a BBID via Wi-Fi without a SIM card on a curve 3200. Maybe, there is a way in these links for your case. Good luck.

 

New Contributor
Posts: 2
Registered: ‎08-23-2013
My Device: BlackBerry Storm 9500
My Carrier: Vodafone NZ

Re: BlackBerry ID installation failed. Please try again later (80002)

As I don't have a BlackBerry Internet Service add-on for my phone I am only able to send emails via the browser.

I have already researched the problem and it seems most people fixed it using Wi-Fi or changing the APN and sadly these do not work in my case.

During my research I also found that error 80003 is related and that the steps involved in fixing it fix 80002. The KB is KB29613 and is found at http://www.blackberry.com/btsc/KB29613

The three solutions are using Wi-Fi which I cannot do, changing the APN which does not work and permitting insecure renegotiation which I cannot find in the TLS menu.

While this is a service provider problem it might be related, when I attempt to register Host Routing Table I never get a message confirming it.

I do not have the service books for App World and due to not having BlackBerry Internet Service I cannot have them re-sent.

I would assume that the solution lies in permitting insecure renegotiation, register host routing tables or getting the service books.

I also forgot to mention that App World can connect to the internet because when I click the link for app world in search results in the BB browser it opens app world. This seems like the solution and originally I thought it was but whenever I try to install an app or view my BBID details the app freezes on a loading sign saying please wait. So I would assume this is because whenever it attempts to retrieve BBID it finds that the BBID installation failed and it crashes.