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New Contributor
Posts: 2
Registered: ‎01-11-2012
My Device: BlackBerry 9800 Torch
My Carrier: MTN-SA

BlackBerry ID issue


I have had a registered BlackBerry ID for the last few years, and it has just recently stopped working after App World prompted me to download the new BlackBerry ID. Fine, I accepted this and tried to register a new ID with the same email address, and all I get is errors and notifications saying that it cannot be done.

Perhaps I am doing something wrong, and if this is the case, please assist as at the moment I am not able to use App World at all.

Guru III
Posts: 32,114
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BlackBerry ID issue

Have a look at KB24127 which will help you reset your BlackBerry ID.


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New Contributor
Posts: 9
Registered: ‎08-03-2011
My Device: 9810 Torch
My Carrier: ATT

Re: BlackBerry ID issue

My BB Torch 9800 does the exact same thing.

I can't access the App world from within my BB.

I like it back when it would just ask me to enter my password for when I first connect to the App world and when I download/update an app.


The KB noted in your post isn't my problem as I can access the Blackberry App world and my BB phone as it needs this email/password to access.  I have been using this email with this BB since I started out with the Bold when the Bold came out.

New Contributor
Posts: 2
Registered: ‎01-11-2012
My Device: BlackBerry 9800 Torch
My Carrier: MTN-SA

Re: BlackBerry ID issue

Yeah , in my case it isn't a forgotten password. My account was registered to the email addess aidan.corbet@gmail.com, and it is not accepting this. When I click forgot email and enter this email address, it just gives me another error!
New Member
Posts: 1
Registered: ‎01-11-2012
My Device: Torch 9800
My Carrier: Rogers

Re: BlackBerry ID issue

I also had an issue with the new Blackberry ID download.


After installing the download, appworld asked if I wanted to associate my Torch pin with the BB ID I had been using previously on my torch. This was already the case before downloading the new Blackberry ID.  I have used the same BB ID for both my playbook and Torch. Now on my Torch, My World doesn't show any of the apps I currently have installed on my Torch. The Uninstalled apps list shows all the apps installed on my playbook.


What happened?