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New Contributor
Posts: 5
Registered: ‎10-06-2013
My Device: Curve 9300
My Carrier: Airtel Malawi

BlackBerry ID missing after update

My curve 9300 recently asked me to update blackberry id and after update I can't see the id app but when I go to app management I can see it there!! Any solution
Hall of Famer III
Posts: 57,634
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BlackBerry ID missing after update

Hi and Welcome to the Community!!

Please try this sequence:

1) Remove BOTH AppWorld and the Identity app from your BB

  • KB10040 How to view or remove installed applications on a BlackBerry smartphone
  • If it requests that you reboot the BB, do so

2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.

3) Install (on your BB) a fresh copy of AppWorld, during which a fresh copy of the Identity app should also install

4) Do another Batt-Pull reboot

5) See if it now works.

Cheers!


Occam's Razor nearly always applies when troubleshooting technology issues!

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