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Visitor
Posts: 1
Registered: ‎05-07-2012
My Device: BlackBerry Torch 9810
My Carrier: Vodafone

BlackBerry ID

I have a new BlackBerry, i can't verify the Black Berry ID from the phone - although it works on the web page. I've tried re-setting the password, but still nothing works. Any ideas?

 

Hall of Famer III
Posts: 59,102
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: BlackBerry ID

Hi and Welcome to the Community!

If your password has any mix of numbers, letters, symbols, etc. in it, you must be very careful entering that on the BB in order to result in the proper characters. The BB keyboard, being small, requires that each key perform multiple functions, as controlled by the alt, caps, sym, etc. key modifiers, which must be used prior to each character in any password string. Check that to be sure.

Otherwise, please expand on the exact behavior..."can't verify" leaves us too much room to guess within. Exactly the steps you take and exactly the results you see, including what the screen says for error messages and such, with complete and accurate details.

Thanks!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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