08-31-2010 05:11 PM
I recently lost my phone and got a new one through my insurance. The phone is a Storm 9530 for Verizon. All my emails linked back up but I can not sign into AppWorld or BBM. When I try to do lost password make sure the ID has been activated and that the email is correctly spelled. I have tried all of my email addresses to no avail. How can I get my ID working so I can use BBM and download apps in AppWorld?
08-31-2010 09:44 PM
I recently had the same problem when I upgraded. On your new phone, you have to go into email setup and log in with your id and password. Once you do that, you select transfer email and it will transfer the settings to your new phone. You should get your emails from your blackberry email address
09-01-2010 12:07 AM
Can you try this site and click the forgot password link?
09-01-2010 02:58 AM
09-03-2010 05:30 PM
Yeah I've tried to retrieve the password but it says the email is not right. I have tried all my email addresses and none of the work. Maybe I misspelled it when i entered it, how can I figure out which one it was? Also, I found out my BBM works just fine its just AppWorld that I can't sign inot and therefor can't get the apps I've already paid for or download new ones.
09-14-2010 05:24 PM
Had exact same problem. The fact of the matter was, I never had a BB ID. My e-mail was not registered. 16 months ago, when I got my phone, it must have not been necessary for BBM and Office apps.
Then you have to go Documents on the go to get the Office app for free. Still have difficulty getting that to download and install. Haven't tried BBM load yet. But, I now have a Blackberry ID.
09-14-2010 05:34 PM
After the third try I now have the MS Office apps and the icons are in the Applications Folder.
You have to first load Blackberry App World. Then go in and hit the search button on the bottom and type in "Documents on the Go" and the app will show up. I will ask for your Blackberry e-mail and password, so you have to set up the BB ID first.
This eventually worked after a couple errors.