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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎08-02-2012
My Device: Blackberry Curve 8520
My Carrier: o2

BlackBerry Internet Service not connected

I've been having a problem for some time now with my BB internet service: I can browse the internet and send texts, and make calls, but all things such as BBM, email, and applications, will not work.


The status of the phone says that 'BB internet service is not connected'. I've talked to my mobile provider and tried to sort it out but they have no idea. The first thing they suggested was, of course, turning it on and off again. No avail. They suggested I go into 'Advanced Options' and click on 'Host Routing Table' to get it set up for Service Books, but no message comes through to the Service Book area. 


I also tried doing it through my PC on the o2 BIS service, but it again said my phone was not connected to the internet service and nothing could be done. I have also tried to set up my email and the phone said they couldn't connect to the host. I've tried to update the software but no update was found.


I'm getting extremely frustrated and nobody seems to have an answer. Anybody have any ideas?

Posts: 95,488
Likes: 24,539
Solutions: 6,396
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BlackBerry Internet Service not connected

Greetings, and welcome to the BlackBerry.com Community Support Forums.


1. Did your BIS work in the past?


2. Do you have a BlackBerry Data Plan enabled on your account with your carrier or mobile provider? You must, in order to get the RIM push email functions you are looking for, as well as additional BlackBerry data services such as the internet browser, Facebook for BlackBerry, BlackBerry Messenger, and much more. So, call your carrier and inquire about having the BlackBerry Data Plan added to your account.


3. If it worked correctly in the past and not now, you need to call O2 and ask them to check that your device PIN and IMEI are registered on your account, AND to check that you have the BlackBerry Data Plan provisioned to your account (EVEN if you think you already do -- there are too many instances of a mobile provider 'accidentally' dropping the BIS Data Plan from an account).

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