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84
New Contributor
Posts: 7
Registered: ‎10-18-2012
My Device: Storm 9530
My Carrier: (MTN) Mascom

BlackBerry Internet Services (BIS)

Since i upgraded my OS my BIS is always off which means im unable to access my mobile internet, my emails and bbm but i always subscribe with my wireless provider. Therefore i ask how can my problem be solved. I have went to my network provider and they said there was nothing they could do. Please Help

Posts: 96,070
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BlackBerry Internet Services (BIS)

If you go to your Manage Connections screen, can you turn on your mobile network connection?

 

I'd also suggest you get a SIM card swap from your mobile provider.



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84
New Contributor
Posts: 7
Registered: ‎10-18-2012
My Device: Storm 9530
My Carrier: (MTN) Mascom

Re: BlackBerry Internet Services (BIS)

Hi, I did as you instructed but im still expiriencing the same problem, right now my BIS is off.

Posts: 96,070
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BlackBerry Internet Services (BIS)


84 wrote:

Hi, I did as you instructed but im still expiriencing the same problem, right now my BIS is off.


You did which?

 

Please try turning your BIS mobile network connection on.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 8
Registered: ‎10-17-2012
My Device: storm 9550
My Carrier: Airtel Nigeria

Re: BlackBerry Internet Services (BIS)

IF U HAVE WHATSAPP INSTALLED ON YOUR PHONE, IT COULD BE ONE OF THE FACTORS.TRY DELETING THE WHATSAPP FROM YOUR PHONE AND LET ME KNOW WAT HAPPENS
84
New Contributor
Posts: 7
Registered: ‎10-18-2012
My Device: Storm 9530
My Carrier: (MTN) Mascom

Re: BlackBerry Internet Services (BIS)

@ J Sander

I went to my network provider and changed my simcard as well as turning of my Network connectivity.

please send me the steps on how i should do that?

84
New Contributor
Posts: 7
Registered: ‎10-18-2012
My Device: Storm 9530
My Carrier: (MTN) Mascom

Re: BlackBerry Internet Services (BIS)

currently thats the only instant message that im using so what happen if there is no change, how am I going to regain it coz i cannot access the internet as well.

New Contributor
Posts: 8
Registered: ‎10-17-2012
My Device: storm 9550
My Carrier: Airtel Nigeria

Re: BlackBerry Internet Services (BIS)

Dere wil b changes once u delete whatsapp cos it happend to my storm 2 n I had to delete whatsapp, installed again and got the same problem . So I finally deleted whatsapp
If u r woried u may not browse with your phone when u delete whatsapp, u can download whatsaoo via d web from ur computer using a usb cable.
Goodluck
84
New Contributor
Posts: 7
Registered: ‎10-18-2012
My Device: Storm 9530
My Carrier: (MTN) Mascom

Re: BlackBerry Internet Services (BIS)

Ok, will try it and let you know of the outcome....Thank you very much hey.

84
New Contributor
Posts: 7
Registered: ‎10-18-2012
My Device: Storm 9530
My Carrier: (MTN) Mascom

Re: BlackBerry Internet Services (BIS)

so you dont have whatsapp on your device?