Thank you for visiting the BlackBerry Support Community Forums.
BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)
BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.
"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."
- Kevin Michaluk, Founder, CrackBerry.com
Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.
07-28-2011 03:44 PM
Solved! Go to Solution.
07-28-2011 04:24 PM
Oh, we're definitely answering BBM questions. I guess everyone is just busy or elsewhere at the moment.
First, while on your homescreen, press the menu key and select Show All if it's an option. If it's not an option in that list, proceed to the next step.
For the next step, find your BBM app in your Applications list. On OS 6 phones, it can be found by following Options>Device>Application Management. On OS 5 phones, it's at Options>Applications. Highlight the app with your cursor, press the menu key and select Delete. Next, from your phone's browser type in www.blackberry.com/messenger to reload it to your phone. It will reload the software as well as the icon.
Let us know if that helps you.
07-29-2011 04:17 PM
Show all is on and tryed removing it but didnt help
Then on to step 2 of my suggestion you go.
07-29-2011 08:23 PM
My husband and I tried the deleting and reinstalling BBM several times as well as "hard resets." We also looked to see if we had anything hidden on the home screen.
These 2 things did not work for us. Is there anything else we can do to get our BBM Icon's back?
05-10-2012 01:57 PM
On blackberry messenger when people send me photo's it comes up in green writing as ''pgi file not detected'' not sure if that's right but something like that comes up.Or it will just come up as a black image with a loading picture on it. And when people send me a voice not it will not play. It's really starting to annoy me as I cannot communicate with my friends and family. Also my media is not working I've tried everything, when I take a photo its saying ''this file is read only'' I'm not sure why it says this?, I'm starting to think its all because of my media card,help me out?..