Thank you for visiting the BlackBerry Support Community Forums.
BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)
BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.
"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."
- Kevin Michaluk, Founder, CrackBerry.com
Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.
07-16-2013 02:53 AM
I have been trying to install BBM on my curve 9320 since I got it (beginning of June). Went to my local dealer to only be advised that I would need to connect my phone to the pc and I will be all set. Well today I updated all my software ( 7.1 Bundle 1319) and now when I try to download the messenger through pc (I'm having issues with BB world too) I get BlackBerry Messenger Installed 5916 KB Blocked.
Could someone please help as I am getting really frustrated with my BB.
Solved! Go to Solution.
07-16-2013 03:03 AM
Welcome to BlackBerry Support Forums
Can you first confirm if you already hold an active BlackBerry Data Plan / BIS in your account from your Carrier Bell Mobility ?
Are you using other BlackBerry Services like personal emails without any issues ?
07-16-2013 03:17 AM
07-16-2013 03:27 AM
Let me clear again ... To use BlackBerry Messenger , personal emails and many other Proprietary BlackBerry Services we need a Specific BlackBerry Data Plan also know as BIS from our respective Carrier , a normal data plan from our Carrier will not allow those application to work even over wifi !
On your Homescreen Go to Manage Connection > Service Status > BlackBerry Internet Services = what you see ?
07-16-2013 03:48 AM
Even to use BBM over a wifi network we still need BIS from our Carrier .
If you think you're in an area where you have a low coverage then please go upstairs or move to an area where you have a decent Network coverage and see what it shows , if you see the same result then you're lacking BIS , which you need to activate from your Carrier Bell.
Please confirm it and let us know.
07-16-2013 03:52 AM
07-16-2013 03:58 AM
Sure .. that is indeed a good idea
07-16-2013 01:38 PM
07-16-2013 02:32 PM