Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Contributor
Posts: 4
Registered: ‎11-07-2008
My Device: Not Specified

BlackBerry Messenger and weird email notifications in Outlook

My wife and I have BlackBerry Curves and recently started using Messenger.  I noticed that my wife was was receiving the emails below 

Subject: RIM_bca28a80-e9c0-11d1-87fe-00600811c6a2

This message is used to carry data between the BlackBerry handheld and an associated server. Please do not delete, move or respond to this message - it will be processed by the server.








ENDETP 743001034


I uninstalled and reinstalled BlackBerry Software and now the messages do not appear, but when my wife responds to an email via her BlackBerry, her Microsoft Outlook now shows she responded to an email and preceeds the subject of the email with FW.  I don't get any of these messages and would like to know if there is somewhere to correct her forwarded messages on BlackBerry from appearing in her Outlook?





Posts: 94,679
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BlackBerry Messenger and weird email notifications in Outlook

Here you go, read this:


Reason : You have installed Desktop Manager using the 'Desktop Redirector' option.

Step 1: If you're not using Redirector, you should uninstall Desktop Manager and then reinstall it using the BlackBerry Internet Service option.

Step 2: On your device, go to: Options > Advanced > Service Book, and delete all service books for [Desktop]

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎11-07-2008
My Device: Not Specified

Re: BlackBerry Messenger and weird email notifications in Outlook

I incorrectly stated her outlook receives a copy of the email she sends via BB as FW.  It actually receives a copy of what she sent via BB on her outlook as Delivered.  My outlook/BB setup does not do that.  Wondering if the instructions you gave on Service Books will remove that feature?  It never happened before until I started her using Messenger this past week.  How can I get a copy of what she sends on BB from not appearing in her Outlook as Dekivered?  Thanks.