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Contributor
Posts: 11
Registered: ‎02-14-2011
My Device: Torch 9800

BlackBerry Messenger is very slow

Hi ,

My BlackBerry Messenger is very slow, and when my friends change their display picture , it doesn’t change in my BB.

How can I solve it ??

Developer
Posts: 656
Registered: ‎02-03-2010
My Device: Z10 LE
My Carrier: Rogers

Re: BlackBerry Messenger is very slow

Do you know what version of BBM you are running.  You can find it in the Wrench (Options)->Device->Application Management.


Steven Kader at JaredCo
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Contributor
Posts: 19
Registered: ‎03-07-2011
My Device: RIM BlackBerry Storm 2
My Carrier: Verizon Wireless

Re: BlackBerry Messenger is very slow

That has been the main problem for blackberry sice many years!!..

http://www.techwench.com
Contributor
Posts: 11
Registered: ‎02-14-2011
My Device: Torch 9800

Re: BlackBerry Messenger is very slow

It is Version 5.0.1.41

Developer
Posts: 656
Registered: ‎02-03-2010
My Device: Z10 LE
My Carrier: Rogers

Re: BlackBerry Messenger is very slow

I would install the latest version 5.0.2.11 from App World in the Free section and see if that helps.


Steven Kader at JaredCo
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Guru III
Posts: 32,114
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BlackBerry Messenger is very slow

only 5.0.1.41 is available for me.

 




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Developer
Posts: 656
Registered: ‎02-03-2010
My Device: Z10 LE
My Carrier: Rogers

Re: BlackBerry Messenger is very slow

Sorry about that.  You are right.  I have a beta version on my device.


Steven Kader at JaredCo
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Elite I
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10
My Carrier: Telus

Re: BlackBerry Messenger is very slow

Hi moaza,

 

When you say it doesn't change on your BB, how long are you waiting to notice the change?  It does take some time to sync (typically between 10 minutes and several hours), but it should eventually change.

 

Have you tried doing a battery pull?  While the device is on, remove the battery for 15-30 seconds, then reinsert and wait for the device to reboot.  Does that force a refresh?

 

Now then, the good thing is that as JaredCo alluded to, there are new versions of BBM in the works, so if you're unable to resolve this right now, there should be an update fairly soon that should help.


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Contributor
Posts: 11
Registered: ‎02-14-2011
My Device: Torch 9800

Re: BlackBerry Messenger is very slow

The pictures it doesn’t change in my BBM for a days and sometimes it doesn’t change at all. I reboot my BB, I saw the changes, but if they change the pictures again I can’t see the changes Smiley Sad I should reboot every time ????? Thanks
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Elite I
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10
My Carrier: Telus

Re: BlackBerry Messenger is very slow

Yeah, so that means it's a refresh problem.  If you can have a little patience, hopefully the next version of BBM will be out soon.  That should help.  But in the meantime, the occasional battery pull should help.  Smiley Happy


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If your issue is resolved, don't forget to click the Solution button on the resolution!