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Developer
Posts: 114
Registered: ‎06-14-2010
My Device: Passport
My Carrier: Virgin Mobile Canada
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BlackBerry PlayBook bluetooth keyboard warranty repair

The "A" key on my PlayBook keyboard has never worked properly, and now has stopped working completely, and has actually come loose: I can't snap it back in... so I guess a warranty repair is in order... but I can't find any information on how to do a warranty repair or replacement. Do I return the device to the retailer or do I deal directly with RIM in some manner?

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: BlackBerry PlayBook bluetooth keyboard warranty repair

Hey lorax1284,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

These 2 PDF documents will explain the warranty: 

http://docs.blackberry.com/en/smartphone_users/deliverables/40298/BlackBerry_Mini_Keyboard-Safety_an...

http://www.blackberry.com/legal/pdfs/Accessory_Warranty/Accessory_Limited_Warranty_Canada_English.pd...

 

I suggest checking with your retailer to see if you can get an exchange first.  Then if not, contact 1-877-255-2377

 

Let me know if you have any more questions.

 

Cheers.

 

 

 

 


-ViciousFerret


 


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Highlighted
Developer
Posts: 114
Registered: ‎06-14-2010
My Device: Passport
My Carrier: Virgin Mobile Canada

Re: BlackBerry PlayBook bluetooth keyboard warranty repair

Thanks for this advice; I will try with the retailer and go from there.