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Posts: 114
Registered: ‎06-14-2010
My Device: Passport
My Carrier: Virgin Mobile Canada
Accepted Solution

BlackBerry PlayBook bluetooth keyboard warranty repair

The "A" key on my PlayBook keyboard has never worked properly, and now has stopped working completely, and has actually come loose: I can't snap it back in... so I guess a warranty repair is in order... but I can't find any information on how to do a warranty repair or replacement. Do I return the device to the retailer or do I deal directly with RIM in some manner?

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: BlackBerry PlayBook bluetooth keyboard warranty repair

Hey lorax1284,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


These 2 PDF documents will explain the warranty: 




I suggest checking with your retailer to see if you can get an exchange first.  Then if not, contact 1-877-255-2377


Let me know if you have any more questions.









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Posts: 114
Registered: ‎06-14-2010
My Device: Passport
My Carrier: Virgin Mobile Canada

Re: BlackBerry PlayBook bluetooth keyboard warranty repair

Thanks for this advice; I will try with the retailer and go from there.