Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎09-30-2009
My Device: Not Specified

BlackBerry Premium Multimedia Headset Problem



I own the BlackBerry Premium Multimedia Headset (the one with track/volume controls) and I am not sure how or why but one of the black plastic/foam ear buds fell off of the headset as did one of the "Blackberry logo" plates that go on the outside of the earbuds.


I would GREATLY appreciate it if RIM would replace these for me. 


Please let me know who to reach out to to get these items sent (please include phone # and email of the RIM contact).



Guru III
Posts: 32,244
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BlackBerry Premium Multimedia Headset Problem

I have had mine since May and that has never happened to me. I doubt RIM would replace them because they "fell off" but you never know what can happen.


Did you save the extra logo plates that came with it? Mine had 3 sets.


There some sites that sell replacment parts. Ebay has them too at times.


Good luck.


Click here to Backup the data on your BlackBerry Device! It's important, and FREE!

Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.

SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope

Want to thank me? Buy my KnottyRope App here

BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

Posts: 1
Registered: ‎12-13-2009
My Device: Storm (9530)
My Carrier: Verizon Wireless

Re: BlackBerry Premium Multimedia Headset Problem

I have the same problem, and I can't find the replacement plates anywhere. So if anyone knows where I can get them please tell me.