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New Member
Posts: 1
Registered: ‎09-30-2009
My Device: Not Specified

BlackBerry Premium Multimedia Headset Problem



I own the BlackBerry Premium Multimedia Headset (the one with track/volume controls) and I am not sure how or why but one of the black plastic/foam ear buds fell off of the headset as did one of the "Blackberry logo" plates that go on the outside of the earbuds.


I would GREATLY appreciate it if RIM would replace these for me. 


Please let me know who to reach out to to get these items sent (please include phone # and email of the RIM contact).



Guru III
Posts: 32,256
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BlackBerry Premium Multimedia Headset Problem

I have had mine since May and that has never happened to me. I doubt RIM would replace them because they "fell off" but you never know what can happen.


Did you save the extra logo plates that came with it? Mine had 3 sets.


There some sites that sell replacment parts. Ebay has them too at times.


Good luck.


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Posts: 1
Registered: ‎12-13-2009
My Device: Storm (9530)
My Carrier: Verizon Wireless

Re: BlackBerry Premium Multimedia Headset Problem

I have the same problem, and I can't find the replacement plates anywhere. So if anyone knows where I can get them please tell me.