02-18-2012 04:40 PM
I've a BlackBerry Curve 9360, and have always used the BlackBerry Protect Service. When installing BlackBerry Protect on my phone after backing up my data, then wiping the phone clean and starting over, I cannot find my PREVIOUS BACKUPS from a day or two ago. Usually in the past it lists them, but not today.
You see, when you initially install the BlackBerry Protect after having wiping the phone, it asks you the frequency of your backups and at the start you are ask to do that first backup. However, you are not obligated to do so and I've done this in the past. So... When I install the application or Protect Service, you can click on the "Restore from Backup" icon in BlackBerry Protect and then your phone will be listed.
From there, after having clicked on your Phone, it provides a list of the backups you've done. Today, no list, no previous backups or nothing after having wiped my phone data and relying on a previous backup from a day or two ago.
Can anyone help me find a way to get my previous backup choices as they DO NOT APPEAR? At this point I've BlackBerry Protect mastered, but it is not showing previously dated backups...
01-31-2013 02:16 AM
01-31-2013 02:47 AM
01-31-2013 03:05 AM
01-31-2013 03:20 AM
01-31-2013 03:24 AM
Click on "Manage Data". Find your backup if it exists. Have your phone on, and the BlackBerry Protect Application open at the same time. Refresh browser. Do you see your backup? Grab it if you do.