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New Contributor
Posts: 2
Registered: ‎02-13-2014
My Device: 9900
My Carrier: vodafone

BlackBerry Protect wipe problem

Hi
I just wiped my 9900 this morning and i did back up data with BlackBerry Protect. Then i logged in the my account in my device it says nothing to restore. I checked my pc which says it there are plenty of it. when i log out to check my phone again it says there data available. All my back ups was deleted.

New Contributor
Posts: 2
Registered: ‎02-13-2014
My Device: 9900
My Carrier: vodafone

Re: BlackBerry Protect wipe problem

anyone

Super Contributor
Posts: 475
Registered: ‎11-19-2013
My Device: BB Z10

Re: BlackBerry Protect wipe problem

Hi..

 

Did you take the backup of the device from desktop manager ??

 

 

Please update the result after applied..

Thanks