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Reply
New Contributor
Posts: 3
Registered: ‎07-01-2013
My Device: Bold 9900
My Carrier: O2

BlackBerry Protect

Hi All, new to this forum so forgive me if I'm in the wrong place.

I have an interesting issue with BB Protect. I can access all of the usual functions via the BB protect website from my desktop PC, but if I try to access via my laptop the buttons for location, play a sound etc don't take me anywhere.

Any ideas how to resolve this?

Thanks,

Mike Jones

Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: BlackBerry Protect

Hi and Welcome to the Community!

That is a very odd situation. Please compare the detailed specs of both computers -- make, model, Windows OS version and update levels, Browser version, etc. Something is odd with your laptop, and I can only suspect that some difference, from among those comparisons, is the root cause.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 3
Registered: ‎07-01-2013
My Device: Bold 9900
My Carrier: O2

Re: BlackBerry Protect

Thanks for the response; yes it was odd. But for some reason it has now resolved itself. I have no explanation for this! Next time I tried it just worked, so maybe it was awaiting a windows update or something which only was implemented after a reboot?

 

Thanks again.

 

M

Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: BlackBerry Protect

There are many possibilities. To investigate your theory, you'd have to look into the recent updates and when they were installed. But, it may also just be moot and just as well to continue on now that it's working fine.

Cheers!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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