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New Contributor
Posts: 3
Registered: ‎10-07-2013
My Device: Q5
My Carrier: Q5

BlackBerry Q5 PIN of device blocked

Hi,

 

I've got my Q5 now 3 weeks, a couple off days ago he said:

 

-------------------------------------------

PIN of device blocked

 

IMEI: ***************

 

Can not connect with BlackBerry service. For assistance, contact your service provider.

-------------------------------------------

 

So what can I do? I went to my service provider but they can't help me...

They said ask BlackBerry. 

 

I hope someone can help me??

 

 

Developer
Posts: 173
Registered: ‎07-16-2013
My Device: BlackBerry Limited Edition Z10, BlackBerry Playbook
My Carrier: Idea

Re: BlackBerry Q5 PIN of device blocked

Call the store where you purchased it from. Somebody may have reported it as LOST OR STOLEN. Get it back to the store you purchased it from and ask them.

Click on Like Button if I helped you. Accept As SolutionIf my response solved your problem.
Developer
Posts: 173
Registered: ‎07-16-2013
My Device: BlackBerry Limited Edition Z10, BlackBerry Playbook
My Carrier: Idea

Re: BlackBerry Q5 PIN of device blocked

If you have swapped sim cards and got the dreaded message. Send BlackBerry an e-mail and they'll call you and get it fixed.

Click on Like Button if I helped you. Accept As SolutionIf my response solved your problem.
New Contributor
Posts: 3
Registered: ‎10-07-2013
My Device: Q5
My Carrier: Q5

Re: BlackBerry Q5 PIN of device blocked

It's the same sim card from the beginning.. Do you know the email of blackberry?
Developer
Posts: 173
Registered: ‎07-16-2013
My Device: BlackBerry Limited Edition Z10, BlackBerry Playbook
My Carrier: Idea

Re: BlackBerry Q5 PIN of device blocked

Take it back to your Vendor then. The issue would have been the one I explained in my first response.

Click on Like Button if I helped you. Accept As SolutionIf my response solved your problem.
New Contributor
Posts: 3
Registered: ‎10-07-2013
My Device: Q5
My Carrier: Q5

Re: BlackBerry Q5 PIN of device blocked

Oke, I will let you know if this was the problem. Thank you!

Developer
Posts: 173
Registered: ‎07-16-2013
My Device: BlackBerry Limited Edition Z10, BlackBerry Playbook
My Carrier: Idea

Re: BlackBerry Q5 PIN of device blocked

Sure.... Keep me posted. Happy to help.... Smiley Happy

Click on Like Button if I helped you. Accept As SolutionIf my response solved your problem.
Highlighted
New Member
Posts: 1
Registered: ‎11-07-2013
My Device: 9790 + Q5
My Carrier: WIND + TIM

Re: BlackBerry Q5 PIN of device blocked

Hi, Ihave the same problem here in ITALY. Are you ok now or not? I didn't solve here, it's still blocked. The Mobile Operator said me that it's not locked.
Thanx in advance