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New Contributor
Posts: 3
Registered: ‎09-13-2012
My Device: BlackBerry RIM Curve 9220
My Carrier: Globe Philippines

BlackBerry RIM Curve 9220 end call / power button doesn't work.

Hi Guys!


My wife has a BB RIM Curve 9220 same as mine, her problem is that the Power Button or the End Call button no longer respond. It can no longer end a call. Resetting the BB does nothing. Please advise.



Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: BlackBerry RIM Curve 9220 end call / power button doesn't work.

Hi PinoyAkoBakit,


To rule out any possible software issue that may be causing this, please try to back up your data using the BlackBerry® Desktop Software and perform a clean reload of your BlackBerry® Device Software. For further instructions, please see the following KB articles.

For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the issue with the Power and End Call buttons not responding has been resolved before restoring any data from your backup file.

Hope this helps.



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