03-17-2013 02:48 AM
I have a Tmobile BlackBerry curve 3g originally with a BlackBerry plan (BIS) that has an email, internet, and blackberry messenger working perfectly. My question is, I would like to use my older Blackberry Storm 2 9550 (unlocked) with my present Tmobile BlackBerry plan. However, after the "device change" I could not move my emails perfectly as I would get errors setting up on Storm although I was able to have internet access, use bbm and gps under EDGE signal.
To fully understand the problem, I tried doing the same procedure onto my other unlocked Bold 9650 device and was able to move and synchronize emails, together with internet access, gps and bbm. I just do not understand why I could not move my emails onto Storm 9550 just like on the Bold 9650 which are basically the same unlocked CDMA phone.
I have done the following:
-back up and restore (everything including service books from the present curve 3g to storm2)
-have done "register now" on host routing table on storm 2
-checked service books on storm2 and able to find "Email [CMIME]
-email setup would result to "The application has encountered an error and cannot continue"
-TCP/IP APN setting set to: epc.tmobile.com
-Storm 9550 has v126.96.36.1995 (Bundle 1656, Platform 188.8.131.522
If you could please help me step by step I would really appreciate it. Thanks
03-19-2013 02:00 PM
Hello marc1075 and welcome to the BlackBerry Support Community Forums.
Sorry to hear you're having an issue with your Email setup application.
Backup your device and do a security wipe (click here) and before any data is restored, click on Email settings. Does the same error occur?
Could you send me a private message with the PIN? I can investigate further for you.