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New Member
Posts: 1
Registered: ‎03-19-2013
My Device: storm 2
My Carrier: 9550

BlackBerry Storm 2 - Activating camera causes crash and reboot

Hi all,

Has anyone else on here experienced the same fault as me?

Earlier on, I wanted to take a picture using my Storm 2 - I pressed and held down the right lower soft key on the side of my phone - and instead of the camera, I got a white screen with some small text on the top and RESET halfway down the page - next thing I know my phone has reset itself.

This isn't the first time it's done this - the other day my phone rebooted 3 times - all without me taking the battery out or what not.

Does anyone know of a fix for this issue or is it a case of it needs repairing?

I'm running software v5.0.0

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Hall of Famer III
Posts: 57,527
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BlackBerry Storm 2 - Activating camera causes crash and reboot

Hi and Welcome to the Community!

 

I had similar problems on my Storm-series devices...and never truly could attain perfect operation. I suspected a bad memory area, but could not quite diagnose for sure...and eventually replaced the device. I did find an odd correlation between Xobni and crashes with the camera...having Xobni installed to the BB caused camera crashes, removing it allowed the camera to function.

So, I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

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