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New Contributor
Posts: 2
Registered: ‎03-08-2013
My Device: BlackBerry Torch 9800
My Carrier: Globe

BlackBerry Torch 9800 Qwerty Keypad Not Working

For almost a month now, my qwerty keypad is no longer working.  I'm using the touchscreen keypad in the meantime and it's such a hassle.  I write a lot of emails everyday using my BlackBerry torch.

 

Is there anything that I need to do to get the qwerty keypad up and running again?  I still have a year left in my warranty but unfortunately BlackBerry doesn't have a service center in the Philippines.  Please help me.

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: BlackBerry Torch 9800 Qwerty Keypad Not Working

Hi Leeyo and welcome to the BlackBerry Support Community Forums!

 

I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:

KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...

or

KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...

Thanks

-CptS

 

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New Contributor
Posts: 2
Registered: ‎03-08-2013
My Device: BlackBerry Torch 9800
My Carrier: Globe

Re: BlackBerry Torch 9800 Qwerty Keypad Not Working

How can reloading the software correct this issue?  My dilema is, after doing all these things, it still wouldn't work. 

 

I chose BlackBerry over iPhone because of the QWERTY keypad that makes it so much easier to send work emails through my phone.  I hope you guys would have a service center in the Philippines as as there are a lot of BlackBerry users out here specially people from the corporate world.

 

Thanks!