12-14-2012 06:42 PM
hi all my blackberry 9800 torch has suddenly stop working i need help with it i have tryed charging it but nuthing happens not even the red light comes on can you please tel me what to do in this situation
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!