03-13-2013 01:18 PM
Hope someone at Blackberry reads these comments and can provide a solution.
Quite unlikely, actually...this site is not a channel for any formal communications with BlackBerry...rather, it is a user-to-user community of volunteers. Hence, needing to know more details from you so that hopefully we can guide you in a direction for resolution.
Keep in mind, though, that the process here would be one of deduction...attempting to rule out causes so as to best determine a root cause. But, none can be 100% at an internet-distance...only in-hand evaluation can provide a real diagnosis and estimate. All we can do is help you to perform things that might rule in our out various possible causes. But, if for example the cause is hardware, then there's nothing that we can do...that definitely would require in-hand evaluation.
Good luck and let us know!