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New Member
Posts: 1
Registered: ‎07-29-2013
My Device: BlackBerry Torch 9810
My Carrier: Cryptographic Kernel v3.8.7.0

BlackBerry Torch 9810 - Can't access the App World shows "The data service is not operational"

Help please, I can't access my app world, it always shows "the data service is not operational" even if I'm connected to WiFi..

Hall of Famer III
Posts: 58,411
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: BlackBerry Torch 9810 - Can't access the App World shows "The data service is not operational"

Hi and Welcome to the Community!!

Please ensure that you are running the most current version of AppWorld:

1) Remove AppWorld from your BB

  • KB10040 How to view or remove installed applications on a BlackBerry smartphone
  • If it requests that you reboot the BB, do so

2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.

3) Install (on your BB) a fresh copy of AppWorld

4) Do another Batt-Pull reboot

5) See if it now works.

Cheers!


Occam's Razor nearly always applies when troubleshooting technology issues!

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Regular Contributor
Posts: 63
Registered: ‎01-05-2013
My Device: Z10, DC, 9810, 9800, 8520, Playbook
My Carrier: O2

Re: BlackBerry Torch 9810 - Can't access the App World shows "The data service is not operational"

"3) Install (on your BB) a fresh copy of AppWorld

http://blackberry.com/appworld/download "

I was just about to say this, the amount of people that have a BlackBerry but don't know about App World is wild! (not saying OP doesn't know) and I would direct them to above site.

Best of luck
Tis Jaysus!