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Contributor
Posts: 12
Registered: ‎12-26-2011
My Device: Blackberry Bold 9900
My Carrier: MTN Nigeria
Accepted Solution

BlackBerry Torch 9810 Touchscreen Problem

Hello. My Torch 9810 touch screen doesn't work properly anymore...it works each time the phone has just been freshly boot or when a battery pull has just been performed and stops afterwards until another battery pull or boot is done. I need help with this...is this some sort of software problem? Can it be fixed? If it can, how? I tried upgrading to OS 7.1 but the same problem persists...please help. Thanks.
Highlighted
Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: BlackBerry Torch 9810 Touchscreen Problem

Seeing as you've done battery pulls and installed a new OS, I would suggest taking it to your carrier (MTN Nigeria) for inspection.  99% of software glitches will be corrected with a battery pull and/or OS reload.  If neither of those has worked for you, it's more than likely a hardware problem.  Sadly, we can do nothing about hardware issues in these forums.

 

 

I hope that helps you.  Smiley Happy


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