04-19-2013 11:38 AM
My phone and car work working fine together recently it stopped.
My Phone said it was connected but if I tried to make a call it would disconnect right away..
I tried deleting the device from my phone, and my phone from the car (Dodge Journey)
And tried to re-pair them.
Now when they pair the Stereo pairs but handshake will not connect.
I know this is an issue with my phone, because my husbands phone has no problem connecting to the car.
I have a Black Berry Torch 9810
Software 7.1.0 Bundle 921
It says my phone is up to date.
I travel a lot and need this fixed ASAP!
04-22-2013 12:36 PM
Welcome to the BlackBerry Support Community.
Thank you for your question regarding the Bluetooth connectivity issue you are experiencing between your BlackBerry Torch 9810 smartphone and your car kit.
Please backup and perform a reload of your BlackBerry Device Software. For more information on this procedure see the following article:
How to update or reinstall BlackBerry Device Software using BlackBerry Desktop Software:
In the case that this process fails to resolve the issue, please contact your point of sale for options.
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