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New Member
Posts: 1
Registered: ‎07-02-2013
My Device: Bold 9930
My Carrier: Verizon

BlackBerry User ID-Forgot password & secret question not working

I have a Bold 9930.  I have been trying to keep up with some of my device and app updates, but can't successfully log in.  I can sucessfully retrieve the password by entering the PIN number and receiving a message to the device, but when I try doing it with the email account, I am not receiving any messages at all, which leads me to belive that my Black Berry ID and Device PIN need to be linked somehow for this to work. I also have a second BB email from my previous job that is also set up on the device, and I cannot get a password message on it either, but I am not positive that there was a BB ID account set up for that email to begin with.

Visitor
Posts: 1
Registered: ‎07-06-2013
My Device: 9800
My Carrier: vodacom

Re: BlackBerry User ID-Forgot password & secret question not working

I can't login my app world
Highlighted
Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: BlackBerry User ID-Forgot password & secret question not working

Hey acash,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Was your BlackBerry ID setup with a BlackBerry email address or a different email address?  If it was created with a BlackBerry hosted email address, I would suggest checking out this KB article: www.blackberry.com/btsc/KB28111

 

Have you tried creating a new BlackBerry ID by going to www.blackberry.com/blackberryid ?

 

I look forward to your reply.

 

Cheers.


-ViciousFerret


 


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New Member
Posts: 1
Registered: ‎10-31-2013
My Device: curve 9350
My Carrier: three

Re: BlackBerry User ID-Forgot password & secret question not working

i have this problem as i lost my old sim on my blackberry but i have all my contats and photos saved on the phone so i dont want to wipe it what can i do

New Member
Posts: 1
Registered: ‎11-09-2013
My Device: Blackberry Storm 9550
My Carrier: Vodacom

Re: BlackBerry User ID-Forgot password & secret question not working

hi i also have the same problem of user ID forgot password& secret question not working