Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Posts: 28
Registered: ‎10-22-2010
My Device: BlackBerry Torch 9800

BlackBerry Won't Turn On After Case Install



I just installed an Otter Box case on my Torch and now it won't turn on. I tried plugging it in and it looks like it's charging, but it won't turn on. It had battery power before I installed the case.



New Contributor
Posts: 5
Registered: ‎10-29-2010
My Device: Torch 9800
My Carrier: AT&T

Re: BlackBerry Won't Turn On After Case Install

This happens to mine alot too, pull the batter again let it sit for a few then pop it back in. Hope it works.

Guru III
Posts: 32,114
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BlackBerry Won't Turn On After Case Install

make sure the case is not hitting the lock button, making it look like it is not on.


Click here to Backup the data on your BlackBerry Device! It's important, and FREE!

Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.

SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope

Want to thank me? Buy my KnottyRope App here

BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V