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New Member
Posts: 1
Registered: ‎01-03-2010
My Device: Not Specified

BlackBerry Won't boot up completely

Hi all,

 

My wife took her phone (Storm)  into Verizon because it was running slow. In an attempt to fix it, the technician removed the battery while it was powered on and now it won't boot up all the way. It tries to boot up and get's to the point that the little clock turns around then just hangs there. Eventually the screen goes black and the red light goes on. When connected to the computer, the device appears in Explorer, but it doesn't get detected by Desktop Manager. Does anyone know if there is a way to recover the data that's on there? Any suggestions?

 

Thanks,

JK

Hall of Famer III
Posts: 58,411
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: BlackBerry Won't boot up completely

Hi and Welcome to the Forums!

 

Well, the first suggestion might be moot at this point -- don't let the techician get away with balking things up and walking away...your carrier is responsible for your support. If the tech could not fix it, then they should have escalated your case to their dedicated BB support folks and even, if necessary, through into RIM. But that's all just my opinion.

 

If the device won't be detected by DTM, then there's no way to back up the PIM data. You might try some of these troubleshooting articles:

 


Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).

Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these.

Hopefully something there is helpful!

Cheers!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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