07-30-2013 07:37 AM - edited 07-30-2013 07:41 AM
Few days ago I updated the OS of my BlackBerry Curve 9320 to version 7.1.0. (2039).
Everything has been working fine for a week.
Yesterday I tried to access to BlackBerry Word (icon "My World") and i got this error: "An error has occurred. Please try later (Error ID: 40820)". I cannot access the BlackBerry Word, nor I can access the "payment options" of my device.
Furthermore, I tried to use the Twitter app and I got this error when logging in: "Twitter services are currently unavailable"
Other apps (like Whatsapp) seem to work properly.
I have deleted and reinstalled both BlackBerry Word and Twitter several times but this hasn't fixed the issue.
Can someone help me?
07-30-2013 11:48 AM
Hi and Welcome to the Community!
Here is a KB that discusses that error:
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!
07-30-2013 12:42 PM
Oh...sorry about that...I had no way to know you'd already tried that. Hopefully my next advice isn't equally redundant...
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.
07-30-2013 01:02 PM
Once again many thanks for your support, but unfortunately I get the same error messages when I try to access the BlackBerry Word app or the Twitter app
07-30-2013 01:04 PM