Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Posts: 1
Registered: ‎04-01-2013
My Device: Bold 9930
My Carrier: Sprint
Accepted Solution

BlackBerry World / Bold 9930

I own a Bold 9930.  I need to download an app for my vehicle.  When I click on the BlackBerry App World icon, it says "To continue using BlackBerry App World, you must upgrade your current version.  For more information, please visit www.blackberry.com/appworld/support."  Below that is an "Upgrade" button.  When I click on it, it takes me to the BlackBerry World page where an "Upgrade today" button is displayed.  When I click on that button, the following message appears:  "Sorry, your session has expired.  Please close all of your browser windows and then return to the welcome page again."  However, I did not have any browser windows open.  Please help.  Thanks

Hall of Famer III
Posts: 59,058
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: BlackBerry World / Bold 9930

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB32113 When attempting to update the BlackBerry App World storefront via the BlackBerry Browser the following error is displayed. "Sorry your session has expired. Please close all of your browser windows and then return to the welcome page to start again"

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................