Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Highlighted
New Contributor
Posts: 2
Registered: ‎04-15-2013
My Device: BlackBerry curve 9360
My Carrier: Cell C
Accepted Solution

BlackBerry curve 9360 update 7.1 bundle 2039 downloading failed

My blackberry curve 9360 7.1 bundle 1133 updating to 7.1 bundle 2039 updating every time failed. 10% or 26 % downloading than it failed. Me can't update my device me using latest blackberry destop software 7.1 b42.
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BlackBerry curve 9360 update 7.1 bundle 2039 downloading failed

Hello sauravrj

 

Welcome to BlackBerry Support Forums

 

 

If you're having problem Updating your device then you should try a manual update . To do that just follow those simple steps .But before that be sure you don't have any BlackBerry Device Software installed in your PC . If you have it then from your PC  remove it from Add or remove a program or uninstall a programe depending on your windows version. Restart you PC then follow :

 

1.Locate your Carrier and Download the OS you desire from here  BlackBerry Software Download Site

  • (make sure you are downloading for the same model as you have )

2. Now Double Click  on the file that you Downloaded to Install it on your PC

 

3. Download and install the latest BlackBerry desktop software from here BlackBerry desktop software

  • Then using desktop software perform your full backup of your device.

4.Search your C: Drive for any Vendor.xml files and delete them, there may be one or two vendor.xml ( On your PC change your folders option to show hidden files / folders  :

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\Windows UserName\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

 

5. Go to C:\Program Files\Common Files\Research In Motion\AppLoader. (For 64-bit Vista or Windows 7, the path       will be C: > Program Files x86 > Common Files > Research In Motion > AppLoader) double click Loader.exe

 

      Upgrade will continue then After Installation of New OS restore your backup using BlackBerry desktop

Software.

 

Try it and let us know if you feel any problem.

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Contributor
Posts: 2
Registered: ‎04-15-2013
My Device: BlackBerry curve 9360
My Carrier: Cell C

Re: BlackBerry curve 9360 update 7.1 bundle 2039 downloading failed

Thanks a lot its work perfect. But me can't download skype and also don't have credit card so how to buy apps from apps world
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BlackBerry curve 9360 update 7.1 bundle 2039 downloading failed

Hello sauravrj

 

 

Your are welcome .. ! 

 

Regarding skype its available only with a  few Carriers , Check this Pagehttps://support.skype.com/en/faq/FA10251/is-skype-available-for-blackberry-devices

 

Finally you problem in buying apps from BlackBerry World , If you don't have a Credit Card then do you have a Visa Debit card , it may work . You can try that.

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Contributor
Posts: 3
Registered: ‎03-13-2014
My Device: Black Berry Curve9360
My Carrier: STC

Re: BlackBerry curve 9360 update 7.1 bundle 2039 downloading failed

Hello, I have tried what u mentioned , i have deleted Vendor.XML, but upon double click Loader.exe. in the application Loader wizard not showing anything to upgrade, its only showed what i have installed in the device software such as facebbok google talk etc..... please help me.