I've looked around and my case seems to be more unique I had to get a new z10 since my screen broke on the previous one. I did a backup and it went smoothly. When I tried restoring the backup on the new z10 BlackBerry Link says that my OS on my phone is too old for the backup yet I'm running the newest OS (10.2.1.2102). I've tried everything... -Mac restart, phone restart, phone wipe, re installed BlackBerry Link. Nothing works.