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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎06-21-2014
My Device: z10
My Carrier: rogers

BlackBerry link wont restore backup

I've looked around and my case seems to be more unique
I had to get a new z10 since my screen broke on the previous one. I did a backup and it went smoothly. When I tried restoring the backup on the new z10 BlackBerry Link says that my OS on my phone is too old for the backup yet I'm running the newest OS (
I've tried everything...
-Mac restart, phone restart, phone wipe, re installed BlackBerry Link. Nothing works.