10-05-2013 03:25 PM
I have a BB BOLS 9930 that is not turning on. Was working fine this morning, had a full battery, is only 2mos. old. Went for a walk, came back and the unit was off and will not restart. Sometimes the red light in the upper right hand corner will light when I touch buttons, at one point it was flashing with 4 pulses over and over, then it stopped doing that. I tried removing the battery and letting it sit for awhile...no change. I installed a new battery...no change, put back on the wall battery charger...no change. This happened once before and the unit was replaced with this one...the last unit was over a year old when it happened. Help!
10-05-2013 03:33 PM
Try connecting it to BlackBerry Desktop Software on your PC. Plug it in, open BDS and see what messages, if any, you get.
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