Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
New Contributor
Posts: 8
Registered: ‎06-03-2013
My Device: BlackBerry Bold 9790
My Carrier: Orange

Re: BlackBerry's sensors trying to be clever are just annoying

The only thing I've found. There may be some other trick I've not come across yet. Just to point out, this doesn't happen absolutely every time I use the phone. It seems fine when the phone's resting on a desk, but tends to go wrong most often when it's in my hand.

Posts: 96,075
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BlackBerry's sensors trying to be clever are just annoying

I think this is some glitch, not a setting or sensor doing this.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
Posts: 1
Registered: ‎06-10-2013
My Device: curver, 9900, Q10
My Carrier: Rogers

Re: BlackBerry's sensors trying to be clever are just annoying

There is a facial detection sensor which deactivates the screen when the phone is near your head.  It is possible that you are inadvertently activating that sensor with your hand gestures.  I found, at first, that it was hard to operate the phone function to hang up a call because my hand movement kept making the screen go blank as I inadvertently triped the sensor.  I think that the sensor is located near the top left of the front of the Q10. Not sure where it is located on the Bold.

New Contributor
Posts: 8
Registered: ‎06-03-2013
My Device: BlackBerry Bold 9790
My Carrier: Orange

Re: BlackBerry's sensors trying to be clever are just annoying

I've found out what it is. It is sensor-related, and it's actually marketed as a feature! I bought a new case recently (HDW-31228-002), specifically intended for the BlackBerry Bold, only because I lost my old generic one. It would appear that the case is the culprit. I usually rest my phone on its case while I'm using it, as I'm sure many people do. Now, however, because of this absurd "proximity sensor" feature, it's causing the screen to turn off when I'm using it. Whoever thought that was a good feature probably shouldn't be working in product design. The mind boggles...

Posts: 96,075
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BlackBerry's sensors trying to be clever are just annoying

Mike, good finding there.

 

Of course it is not a feature that the device goes black when rested against the case!

It is so, when inserted in the case. It's not a proximity sensor, its the magnet within the case.

I've been using BlackBerrys and OEM holsters with the magnet for 8 years, never rested mine against the case.

 

I'm glad you got it figured out.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code