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New Contributor
Posts: 2
Registered: ‎05-10-2008
My Device: Not Specified

BlackBerry software will NOT install onto Vista Ultimate!?

[ Edited ]

Hi Anyone,

 

I've repetely tried installing the BlackBerry software to my new OS Vista Ultimate on my new custom built PC but it just wont take.  I've used my CD instillation disk and I've used the BlackBerry site latest download.  It jsut won't take.

 

I keep getting this error: "2738 Could not access VB script run time for Custom Action." 

 

I've tried both Typical and Custom instillations with the same error result.

 

Can wnyone enlighten me as to what is happining here and if there is a solution and what that might be?

 

Thank you.

 

John

Message Edited by Johnz414 on 05-10-2008 04:59 PM
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Trusted Contributor
Posts: 181
Registered: ‎06-25-2008
My Device: 8320, 8120

Re: BlackBerry software will NOT install onto Vista Ultimate!?

Here is the KB article regarding this issue:  http://www.blackberry.com/btsc/dynamickc.do?externalId=KB03490&sliceId=SAL_Public&command=show&forwa...

 

Basically you go to start, programs, accessories and right click command prompt and select "run as administrator"  in the command prompt window that comes up type in regsvr32 vbscript.dll

 

You should get a message that it succeeded, if you get any other message be sure you are running the command as administrator.  If you are in the command prompt as administrator type cd \Windows\system32 and try the command again, if that doesn't work try cd \Windows\SysWOW64 and try the command again.  Once you get the succeeded message try to install the Desktop Manager again and it should work.

 

Cheers!